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Where to Find the Right Insurance Documents - PDF

What this page is for

People often upload a receipt/invoice when the document we need is the one that contains the terms, charges, exclusions/conditions, and cancellation/exit rules.

This page shows you:

  • What to upload (the right PDF)

  • Where to find it (email, portal, app, agent, lender)

Documents to Upload (for an accurate review)

Best documents (recommended)

Insurance

  • Customer Information Sheet (CIS) / “Know Your Policy”

  • Policy Schedule / Certificate

  • Policy Wording / Terms & Conditions (full contract)

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Privacy, security, and retention (please read)

Please redact/black out PAN, Aadhaar number, and full address before uploading.

Documents are transmitted over encrypted connections and access is restricted to our review team only.

Retention: We delete uploaded documents within 30 days unless you request earlier deletion; or continued retention for an ongoing review (see /privacy-policy and /data-requests).

Insurance: where to get the right documents

1) If you bought online (insurer website/app/aggregator)
Check:

  • Email/SMS/WhatsApp from the insurer (search: “Policy issued”, “Policy kit”, “Welcome kit”)

  • Insurer app → My Policies → Download policy

  • Insurer website login/portal → Policies → Downloads

Common attachment names:

  • Policy Schedule / Policy Certificate / Policy Document

  • Customer Information Sheet (CIS) / Know Your Policy

  • Policy Wording / Terms & Conditions

2) If you bought through an agent/bank
Ask for the Policy Kit (not the receipt). Request:

  • CIS / Know Your Policy

  • Policy Schedule / Certificate

  • Policy Wording / Terms & Conditions

Copy-paste message (WhatsApp/email):
“Hi, please share my complete policy kit: (1) Customer Information Sheet (CIS/Know Your Policy), (2) Policy Schedule/Certificate, and (3) Policy Wording/Terms & Conditions. I need the documents that contain coverage, exclusions/conditions, and charges—not only the payment receipt.”

What to upload on PolicyTruth (recommended “packets”)

If you are reviewing insurance
Upload one combined PDF containing any of:

  • CIS / Know Your Policy

  • Policy Schedule / Certificate

  • Policy Wording / Terms & Conditions
    (Optional: benefit illustration, add-on schedule)

Reminder: what we do (and don’t do)

PolicyTruth provides educational document analysis only. We do not sell insurance or loans and we do not provide suitability recommendations or advice.

Disclaimer: PolicyTruth.in provides educational, informational document analysis only and does not provide legal, financial, investment, insurance, or tax advice. We are not a SEBI-registered investment adviser/research analyst and we are not an IRDAI-registered insurance intermediary/broker/agent. We do not sell or solicit loans or insurance, do not recommend products/providers, and do not assess suitability for your personal circumstances. We do not opine on whether you should buy, renew, cancel, surrender, switch, hold, or claim under any product. Any analysis/report is based only on (i) the text and numbers in the documents you upload and (ii) publicly available material; it may be incomplete or contain errors if documents are incomplete/unclear. Verify all critical terms directly in the original document and with the issuer, and consult licensed professionals for advice tailored to your situation. No outcomes are guaranteed; use at your own risk. Liability is limited as per our Terms & Conditions.

​Phone
+91 8368996538

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​Email
team@policytruth.in

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